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Customer Support

TERMS & CONDITIONS
PRIVACY POLICY
ORDERING INFORMATION
SHIPPING & DELIVERY
EXCHANGES & RETURNS
PRODUCT WARRANTIES


ORDERING INFORMATION

Precision Laboratories accepts orders online or via phone, fax and conventional mail. Please refer to the Contact Us page for this information.

Ordering Online
Shopping online at Shop Precision is easy:

  • First select the type of products you wish to view, using the navigational links at the left of your screen.
  • Now you can browse those specific products.
  • When you have found a product you wish to order, simply select the item by clicking on its picture.
  • You will then be taken to the Product Details page. There you will select the size and/or color you want (if applicable), and the quantity, and click "ADD." The item(s) has now been added to your Shopping Cart.
  • To view items in your cart, select the "View Cart" link at the top of your screen. From there, you can update quantities, delete items, calculate shipping or check out.
  • When you are finished adding items to your cart, you can check out by selecting the CheckOut button from the View Cart page or the CheckOut link at the bottom of your screen.
  • You will then be taken to the Secure Shopping Cart page.
  • Go ahead and fill out the rest of the Secure Shopping Cart forms.
  • When you have completed each step, press "CheckOut" to submit your order.

Order Acceptance
Precision Laboratories reserves the right to accept or decline an order, to limit quantities ordered, or to request additional information before accepting an order. Precision Laboratories, as a reseller of products, sells mostly only to customers intending to resell products purchased from us. We accept orders from end-users (consumers) only for selected pre-fabricated hearing protection products.

Prices & Payment
Products purchased from Precision Laboratories are subject to three types of charges:

  • Product Price
    Precision Laboratories prices are suggested manufacturers' list prices, unless otherwise specifically indicated. They are effective as of February 1, 2004. Prices are subject to change without notice, but are generally kept unchanged for a 12-month period. Prices are quoted (and processed) in US dollars.

  • Shipping Fee
    At Precision Laboratories, shipping costs vary according to the total calculated weight of merchandise ordered, and the shipping method selected by you (see Shipping and Delivery for cost schedule).

  • Sales Tax
    Precision Laboratories is a Florida company doing business in Seminole County. As such, we are required to collect Seminole County sales tax (7%) on all Retail orders shipped to Florida addresses. Tax is not collected when we ship to any other state nor on qualified Wholesale orders shipped to any state (including Florida). Since shipping and handling fees are considered integral parts of an order, the 7% sales tax will also be applied to these charges for Retail Florida recipients.

Payment Methods
Precision Laboratories accepts Visa, MasterCard and American Express credit cards, and payment on approved pre-existing open account.

How Your Credit Card will be Charged
As soon as your order is received, your credit card will be charged the price of the merchandise you have ordered, as well as the cost of shipping and handling. If you decide before shipment that you wish to add items to your order (or, conversely, to remove items or to cancel your order), your card will be charged (or credited) accordingly.

Precision Laboratories is not responsible for any fraudulent credit card use.

AFTER YOU ORDER

Order Confirmation
At the time we receive your order, you will receive an Order Confirmation email. This email will confirm the details of your order (the products you have ordered, their prices, and your billing and delivery addresses), assign you an order number, and notify you that your credit card has been charged the price of the merchandise, shipping and handling. Please print this email for your records and for future use in tracking the status of your order (see Tracking Your Order below).

Tracking Your Order
You can view the status of your order at any time by visiting Shop Precision and selecting "ORDER STATUS" from the links on the page that you see upon login. You will see a list of orders and the status of each. You can View or Re-Order any of the listed items, or send an email to Precision Laboratories about your order.

Order Status Definitions:
New Order - we have your order and are preparing to process it
In-Progess - we are processing your order
Complete - the order has shipped and the carrier is bringing your order to you
Cancelled - this order has been cancelled at the ordering party's request

Changing Orders
Orders can be changed only if they have not yet been shipped (see Order Status Definitions, above). To change an order (or a shipping address), email us with your request, or call us at 1-800-327-4792 or 1-407-774-8022 (Monday - Friday, 8:00AM - 5:00PM Eastern time). Make sure to have your original order number handy when you call. Funds related to merchandise you no longer wish to buy will be refunded to your credit card or credited to your account. Similarly, your card (or account) will be charged for additions you make to your order.

Backorders
If an item you have ordered is temporarily out-of-stock, we will notify you of this fact via email. At that time, you have the option to: 1) have your in-stock items shipped immediately, with the backordered items to be shipped once they become available; 2) wait to have your complete order filled and shipped together; or 3) cancel the out-of-stock portion of your order. Please email us with your decision. Your credit card (or your account) will be charged (or credited) in accordance with your decision.

Order Cancellation
Any order that has not already been shipped can be cancelled by emailing us or calling by us at at 1-800-327-4792 or 1-407-774-8022 (Monday - Friday, 9:00AM - 5:00PM Eastern time). Make sure to have your order number available when you call. You will be notified via email when your payment has been refunded to your credit card.

If you cancel an order AFTER it has been shipped, please return your merchandise to Precision Laboratories (see Returns & Exchanges for details). Upon receipt of your returned merchandise, you will be refunded its cost. Shipping fees will not be refunded.


SHIPPING & DELIVERY

Most Precision Laboratories orders are processed the same business day of order receipt, and shipped 24 hours thereafter. Orders are shipped on business days only (Monday - Friday), excluding US federal holidays. Shipping is done via UPS, DHL Airborne and USPS Priority; you may expect to receive your order within 2-5 business days after we receive the order from you. We prefer to use UPS to ship product because of the reliability of its tracking services. If you would like us to ship your order using DHL Airborne or USPS Priority, please indicate your preference in the Shipping Options form during checkout.

Precision Laboratories accepts orders worldwide at this time.

Shipping Costs
Shipping costs are based on the total calculated weight of your order, and your chosen shipping method.

If you choose to have your products shipped using a carrier other than UPS, the UPS shipping cost that was automatically charged to your credit card (or your account) at the time of your order submission will be refunded. We will notify you via email of the alternative shipping cost, and will charge the new amount to your card (or your account) upon your approval.

Rush Delivery
If your order requires overnight or second-day delivery, please indicate this in the Shipping Options form during checkout. The associated shipping costs and fees which will be charged to your credit card (or your account) as a result.

Accepting Delivery
Please inspect the package on receipt before signing for it. If the package itself appears damaged but the merchandise itself is probably not affected, note the damage on the delivery receipt. If you believe that the merchandise inside may be damaged, refuse the delivery and contact us
via email or by phone.

Problems
If you accept a delivery and notice problems thereafter, please contact us. Keep all packaging materials until the matter has been satisfactorily settled. That way it will be easier for you to return products to us, if necessary. (See Exchanges & Returns.)


EXCHANGES & RETURNS

All of us at Precision Laboratories are proud of the products we sell and want you to be completely satisfied. If you are not satisfied with a product, you may return it to us within 30 days of receipt for an exchange, replacement or refund. A return authorization is not required. However, Precision Laboratories cannot accept returns of misuse, worn or used items, and items must be returned in their original boxes (if applicable). After 30 days, if a product has proven defective, please contact the product manufacturer directly.

Note: Some stores carry the same products that are offered by Precision Laboratories; however, such stores cannot accept returns/exchanges of products purchased online from us.

Merchandise being returned for replacement or credit should be sent pre-paid to:

Precision Laboratories, Inc.
830 Sunshine Lane
Altamonte Springs, FL 32714

Sending Products Back to Us
For your protection, please return your merchandise using a carrier like UPS that offers full tracking and insurance protection. Retain the tracking number for your package so that you can ensure that we receive your shipment. We cannot be responsible for lost packages.

In your return package, please include a copy of your sales receipt and a note providing the following information:

  • The reason for the return
  • Whether you are submitting your return for an exchange or for a refund
  • A current email address or contact telephone number

Exchanges
There are three possible kinds of exchanges:

  • If you send your purchase back, in original condition, because you have decided you prefer other merchandise of equal value (for example, if you don't like the color), we will send you the new product you want and will charge you only the new shipping and handling fees.
  • If you send your purchase back because we sent you the wrong product by mistake, we will ship you a replacement at no cost and will refund the money that you spent in returning the unwanted product.
  • If you send your purchase back because it was damaged in shipment, we will contact the shipper on your behalf to obtain the insurance reimbursements. However, in this case we will need all the information you have on the situation so that we can justify the claim, and will contact you in this regard before taking any action. We will of course send your replacement merchandise without charge for either the product or its shipment. Please allow 1 week from our receipt of your merchandise for your replacement product (or refund/credit) to arrive.

Refunds
If you send your purchase back for a refund, we will credit your credit card (or your account) with the cost of the product and the applicable tax, if any. Shipping fees are refunded only in the case of incorrect merchandise. If a product is damaged in shipment, we will contact the shipper on your behalf to obtain the insurance reimbursements. However, in this case we will need all the information you have on the situation so that we can justify the claim, and will contact you in this regard before taking any action. Should you decide to cancel your order as a result of shipment damage, we will of course refund your money (or credit your account). Please allow 1 week from our receipt of your return for your refund or credit.


PRODUCT WARRANTIES

Besides the manufacture and sale of custom earmolds, Precision Laboratories is a reseller of hearing healthcare products. As a reseller, we ourselves don't warranty or guarantee the products sold on our website. However, most of the manufacturers whose products we offer do provide warranties and guarantees. That's why we stand by them. If you have a problem with a product after 30 days of its receipt (that is, after the expiration of our Returns & Exchanges policy), please address your concerns directly to the manufacturer.


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